What is the definition of crew resource management (CRM)?

The definition of crew resource management (CRM) encompasses a set of training, techniques, and philosophies specifically aimed at enhancing communication, teamwork, and decision-making among flight crew members. This approach is essential in the aviation industry, as effective collaboration and clear communication can significantly impact flight safety and operational efficiency. CRM promotes a culture where crew members are encouraged to share information, voice concerns, and contribute to problem-solving processes actively. This helps in minimizing human error, which is often cited as a contributing factor in aviation incidents.

The other options do not accurately reflect the comprehensive nature of CRM. While assigning crew roles is an aspect of flight operations, it does not capture the broader scope of CRM, which focuses on interpersonal dynamics and decision-making. Emergency protocols for situations like severe turbulence are crucial, but they are specific operational procedures rather than an overarching training framework. Finally, while managing passenger complaints is an important responsibility of flight attendants, it falls outside the primary objectives of CRM and its focus on crew interactions and operational safety.