How do flight attendants manage passenger anxiety during turbulence?

Managing passenger anxiety during turbulence is crucial for flight attendants to ensure a calm and safe environment on board. Providing reassuring communication is essential, as it helps to alleviate fears and promotes a sense of safety among passengers. When flight attendants communicate effectively, they can explain what turbulence is and that it is a normal part of flying, which can help passengers feel more comfortable. Calming communication can also include keeping passengers informed about what to expect during the turbulence and stressing the safety measures in place.

While other options may seem helpful, they do not adequately address the core issue of anxiety. Offering snacks and drinks may provide a temporary distraction but does not directly address the emotional state of the passengers. Telling jokes, while potentially lightening the mood, may not resonate with everyone and can even feel inappropriate in a moment of distress. Asking passengers to switch seats could lead to further confusion or anxiety rather than alleviating it. Therefore, reassuring passengers and providing calming communication is the most effective strategy in managing anxiety during such situations.